RMA > Procedures

The following simple steps will help us process your RMA more quickly and efficiently

All returns must have a C.P.D. Return Merchandise Authorization (RMA) issued by our Service Department. To insure the proper processing, the RMA number must be written on the outside of each box. C.P.D. will not accept responsibility for merchandise sent back without an RMA number. Any product returned without an RMA number will be reviewed, and either refused then returned at the customers expense; or subject to a 25% processing fee (restocking & processing fees are cumulative). C.P.D. is not responsible for any products that were not originally purchased from CPD. RMA numbers are valid for 30 days from the date the RMA is issued, and only for the items listed. Defective items must be separated from good merchandise and organized by like items and part number (i.e. rubberband, bag,or tape). Products that are mixed, tangled, or in a state disarray will not be accepted. All returns must have all accessories; any missing items can delay or forfeit part or all of the credit. Discontinued products cannot be returned for a refund. Any merchandise returned under false pretense (such at product returned because it was defective but was not) will be assessed a 25 % restocking fee (fees are cumulative). All good merchandise must be returned without price tags and in their original packaging to receive full credit. CPD will not be responsible for returns lost in transit. That is the responsibility of the shipper. To reduce this problem parcels shipped back need to have a Tracking Number.